Customer support - It’s all about you.

Extraordinary Customer Support

To streamline your global trim operations you need a nominated trim supplier that can meet the expectations of both you and your garment vendors. You need extraordinary support, provided in multiple languages, with quick efficient responses.  Our Customer support that speaks your language - in more ways than one.


Brand ID Global Support

Global Support

We are there when you need us.

Our service team operates in multiple time zones to ensure that no matter where you or your vendors are on the globe, there is someone available to answer your questions and help you find solutions.


Effective Communications

We are never satisfied!

Not only does Brand ID have very strict requirements for our Customer Service Team, but we are constantly monitoring to find new and more effective ways to assist you.

We use a multi-tiered, progressive escalation system that ensures that your concerns are answered as soon as possible and that everyone you need to assist you will be made available to you.

Fast, accurate and endlessly improving - those are the keys to our Customer Service Experience.


Effective Communications
SERO Online Order Management System

24 / 7 Access

Our exclusive SERO®, online order management system, is fully loaded with help videos and other guides that are available 24 hours a day.

Sometimes, you just need a little hint to figure out what to do. You might not need to speak to someone. The SERO® system has everything you need to help you accomplish what you need, all self-service and always available.


Ongoing Feedback

We really care what you think.

We are always asking for your feedback on our customer service efforts. Positive feedback is communicated to our successful staff members. Negative feedback is used constructively to improve our services and become even better.

Watch for customer service surveys, requests from our staff and other contacts from us that seek to improve our assistance.



Customer Ongoing Feedback

Other Solutions


Trim Program Management

Professional program management to ensure your trim is where you need it, when you need it.



Brand ID provides global branding trends and designs to set you apart and ahead of the competition.



Our development systems implement new designs quickly and efficiently.



Brand ID provides cost effective, state-of-the-art manufacturing.



From raw material to finished product, Brand ID provides testing and audit trails for your trim.



An online, real-time order management system allows for increased profits and less stress.


Trim Cloud

Our exclusive cloud-based trim management system allows state-of-the-art control.


Customer Support

A multi-lingual, customer-centric support staff ensures you are never struggling alone.